FAQ

Frequently Asked Questions

FAQs

Frequently Asked Questions

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Returns and refunds

The return and refund policy for each individual product are shown on the Additional information tab of that product

How long do I get support?

We aim to respond all emails within 1 business day

What is the order processing time?

We use various suppliers and their processing times differ. The order processing time for each individual product is shown on that product page

Shipping time

The estimated shipping time is shown on the product page

Shipping costs

The shipping cost is calculated after entering the delivery address

Where we ship

We ship worldwide from warehouses located in the EU. Please note that if the delivery address is outside the EU, the customer is responsible for any customs duties or other taxes applicable in that country

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Frequently Asked Questions

FAQs